WHAT CLIENTS SAY ABOUT US

In the latest evaluation of performance by senior NASA management at Glenn Research Center regarding CHI’s IFORM contract, the following ratings were reported:

CHI’s Quality of Work – Excellent – "All inspected CHI work is rated excellent."

CHI’s Timeliness of Services – Very Good – "Of the total scheduled PM’s (21,125) in support of 74,000 pieces of equipment, CHI completed (20,792) or 98.4%. Although we do acknowledge not all assigned PM tasks were completed it would only be fair to point out of the PM tasks could not be accomplished because access to the equipment was denied or equipment could not go out-of-service."

CHI’s Cost Management – Very Good – "This is a fixed-price contract. No claims have been submitted to raise prices other than for changed requirements. Prices for Delivery Orders have been reasonable."

CHI’s Overall Performance – Excellent – "Contractor has been very responsive to government-set priorities in scheduling Delivery Order work, often initiating work at its own risk in order to complete by desired date. Contractor has complied with changes to government facility shut-down procedures, which added substantial administrative burden and cost to the contractor, without claiming price adjustment. Contractor has been flexible in negotiating payment schedule for price increases due to wage increases under the Service Contract Act."

At the recent conclusion of CHI’s NASA Glenn Research Center three year custodial contract, the NASA Technical Manager issued a favorable Performance Report, the highlights of which are summarized as follows:

CHI Quality of Work – Rated Very Good – "CHI performs these services in a conscientious manner ensuring quality services are delivered. CHI has always projected a commitment to providing quality services to the Center."

CHI Timeliness of Work – Rated Very Good – "The majority of CHI routine work is provided in a very timely manner; when non-routine work arises on short notice, CHI completes the work very quickly."

CHI Cost Performance – Rated Very
Good – "CHI cost performance for routine and non-routine work has generally been good. To stay within budget limitations, CHI often recommends performance trade-offs to offset pending budget disruptions."

Other Elements of CHI Performance – Rated Excellent – "CHI administrative personnel have been a pleasure to work with. They are professional, cooperative and friendly, and they are always willing to put the Center needs first, allowing the Government-Contractor team to work together in good faith and trusting environment."

In the latest evaluation of CHI’s performance on the NASA Glenn Research Facility modification contract, the NASA Project Manager stated:

"The "SJ2" switchgear in building 64 was replaced between April 1, 2000 and July 5, 2000. The work was comprised of three parts; switchgear, high voltage cabling, and controls. The high voltage cabling portion was performed by Call Henry, Inc.’s Substation Crew. The details of their work included demolition of existing cabling, procurement of new hardware, and installation of new cabling system. Call Henry, Inc. utilized their expert personnel to not only install but also specify all the required hardware. Based on my perspective as project manager, this project would not have been completed in a timely fashion if it were not for the OUTSTANDING EFFORT put forth by Call Henry, Inc.’s Substation Crew.

The replacement had a scheduled completion date of July 5, 2000. The completion date was set by required support of a specific engine test in PSL, NASA’s customer. If we miss our completion date, we fail to support our customer. For the record, all four motors supplied from the "SJ2" switchgear were operational on July 5, 2000.

The schedule was met based on the following events. Every single cable was properly phased from the "J2" transformer, through the "SJ2" switchgear, and to each motor. All of the splices and terminations were correctly installed, an effort that included work on Father’s Day. All this performed with the constraints imposed by day-to-day operations in the building and the coordination associated with a multi-contractor project."